Return Policy

Meals in Steel – Warranty & Returns Policy

Warranty

At Meals in Steel, we take pride in offering high-quality, durable stainless steel lunchboxes and containers. All our products are backed by a 3-Year Warranty against manufacturing defects. This covers:

  • Defective materials or workmanship.

What’s Not Covered:

  • General wear and tear.

  • Scratches, dents, or damage caused by dropping or misuse.

  • Discolouration or marks from dishwashers or heating.

  • clasps, lids, or welds under normal use.

If you believe your product is faulty under warranty, please contact us at info@mealsinsteel.nz with:

  • Your order number.

  • Photos of the product defect.

  • A brief description of the issue.

We will assess and, if approved, offer a replacement or refund.

30-Day Easy Returns

We understand that sometimes a product might not be the right fit. That’s why we offer a 30-Day Return Policy for a full refund (excluding shipping costs), provided:

  • The product is unused, in original packaging.

  • Proof of purchase (order confirmation) is provided.

Return Process:

  1. Email info@mealsinsteel.nz with your order details.

  2. We’ll guide you through the return instructions.

  3. Once we receive and inspect the item, we will process your refund.

Return shipping costs are the responsibility of the customer unless the item is faulty.

Exchanges

Need a different size or product? We are happy to arrange an exchange if the item is unused and returned within 30 days. Shipping fees may apply.

Contact Us

For any warranty claims, returns, or questions, please contact:
📧 info@mealsinsteel.nz